K.D. Charled, PhD Facebook Twitter Linked In
Business Consultant - Communication Training and Organizational Development

About Kris

Services Provided

With 15 years of experience in business and a doctoral degree in communication research, Kristin has helped dozens of organizations improve their internal and external communication. Kristin can help your organization communicate better through the following services:
Research + Practical Application = $ Results $

When you contact Kristin, you will access a unique combination of academic expertise and practical business experience. Kristin focused her doctoral studies on four key areas of business communication:

1. Organizational behavior/leadership
2. Persuasion and rhetoric
3. Group decision-making
4. Adult learning

With every client, Kristin uses her research knowledge to create practical solutions that result in more productive communication with colleagues and customers.

Kristin's greatest talent is identifying performance gaps-- where clients want to be and where are they now with their communication and leadership skills. Once that gap is identified, Kristin scours her academic knowledge to find solutions that have solid, researched backing. The result? The skills Kristin teaches have measurable effects on individual and organizational performance.

Education Examples of Clients College Courses Taught
Ph.D. Communication Studies, 2000
University of Iowa

Big Ten CIC Traveling
Scholar at University of Wisconsin
- Madison

Dissertation of the Year
National Comm. Assoc. - Small Group Division, 2000


15 years consulting & designing training
14 combined years teaching at collegiate level
Baycare Clinics
Bellin College
Bellin Health
Burger Boat Company
ETC (Electronic Theater Controls)
Georgia Pacific
IALD (International Assoc. Of Lighting Designers)
Imperial Supplies
Organizational Communication
Speech Composition
Leadership & Decision Making
Persuasive Writing
Introduction to Public Relations
Introduction to Mass Communication
Visual Information
Human Communication Theory
Information Problems

Experience teaching these courses equips
Kristin to customize
workshops on a wide
variety of topics
for your organization's unique needs

Kristin's Guiding Principles

1. Outcome Orientation

"I believe that communication is a tool we use to get outcomes we want. My workshops help people take personal responsibility for choosing their communication tactics carefully to accomplish desired goals at work. My passion is helping people to connect the dots: our communication tactics have profound effects on both relationships and the bottom line at work."

2. Assessment

"Training is not always the right answer to organizational ills. I help my clients uncover the root causes of organizational problems rather than assuming that a training session is the answer. Is the organizational structure sound? Do people have the authority, power, and resources to perform well? Are people rewarded adequately? Do they receive adequate feedback about performance? Is this a training issue or something else? These questions must be asked to ensure that investment in training is the right solution . See my "Assessment Services" tab for more information."

3. Customization

"I design workshops following three essential elements of adult learning:
  1. Comprehension: Do participants understand relevant theories and models of communication?
  2. Self-Reflection: Can participants analyze their personal strengths and challenges in communicating with others?
  3. Application: Can participants practice applying new skills in a safe environment during the workshop?
As a result, my instructional design does three things: 1) enlightens people about proven theories, 2) challenges them to assess their personal skills, 3) and requires them to practice new skills during the training through role plays, case studies, and video examples.

Following these elements, I design curricula specifically geared toward my clients' needs and challenges. All examples, case studies, role plays are developed by interviewing people in your business. I do not purchase ready-made training curricula. My education and experience provide me with a wealth of knowledge and resources to create training specifically geared toward your organization. It is much more efficient and effective to design training based on organizational needs rather than choosing a canned program and making it fit an organization’s situation."

4. Retention & Long-Term Behavior Change

"Training is a big investment. Wouldn't it be a shame to invite a great speaker whom everyone enjoyed and remembered for a week, but six months later, employees could barely remember what they learned?

I'm a fan of the Kirkpatrick Four Levels of assessing performance learning effectiveness
(click here for the Kirkpatrick Model). My clients and I plan how learned skills will be monitored, reinforced, encouraged, and rewarded long after my training sessions end. People always enjoy my training sessions, but I'm just as concerned that employees go back to work and use the skills. Ultimately, I want clients to realize a return on their expectations. I'll work with you to identify your key performance indicators. We'll move the dial on the measures of success that matter most to you."

5. Playfulness

"Play is not frivolous. In fact, playful activity stimulates the brain to see problems in new, innovative ways. Furthermore, people are visual, audial, and tactile learners. I incorporate playful, fun activities that appeal to our sense of sight, sound, and touch into all of my workshops. Although my tactics may be unconventional, my playful training ideas always drive home essential learning points of my workshops. People find my playful activities to be memorable, invigorating, and educational."

6. Facilitation

"My personal saying is, 'Good communication is not rocket science; but it's just as hard to implement.' The concepts of efficient, effective communication are not hard to understand. It is difficult, however, to put good communication skills into practice every day.

Keeping that in mind, I don’t try to lecture or profess my expert knowledge of communication. Instead, I boil down important concepts and design practical activities that help people realize what effective communication is all on their own. I am a facilitator of knowledge and skill building-- not a professor. People find my teaching approach refreshingly humble and practical.