K.D. Charled, PhD Facebook Twitter Linked In
Business Consultant - Communication Training and Organizational Development

Reads and Resources

Creative Event Planning Process

This process outlines seven steps for planning an event using both creative and critical thinking. At each step, planners are encouraged to think divergently, which means generating as many ideas as possible without prematurely judging those ideas. A good idea comes from having a lot of ideas. At each step, planners are also encouraged to think convergently, which means using criteria to narrow down choices and make good decisions. To download this Creative Event Planning Process, click here.

Suggested Reads
The 1001 Rewards and Recogition Fieldbook. (2003) Nelson & Spitzer.

"If you need to spice up your rewards and recognition programs, this is a great resource based on solid motivation theory."
- Kris

To purchase this book on Amazon.com, click here

Analyzing Performance Problems. (1997) Mager & Pipe.

"Anyone who is charged with conducting performance reviews should read this book. Performance management
is an ongoing process. The annual performance review is only one small part of that process. Mager and Pipe clearly define the steps of identifying performance issues, finding cause, implementing solutions, and creating appropriate consequences. This book is easy to read, usable, and practical." - Kris

To purchase this book on Amazon.com, click here

A Whack on the Side of the Head. (2008) Von Oech.

"My 1990, 2nd edition of this book is my most valuable resource on my shelf. Roger Von Oech's books will help you unlock the creative powers that reside in you. He offers easy exercises, a clever writing style, and amusing graphics. No less than 30 pages are dog-eared in my copy. After you read this book, check out 'The Creative Whack Pack,' a deck of creativity-exercise cards. The Creative Whack Pack also now comes in an app for your phone!" - Kris

To purchase this book at Amazon.com, click here

Not Everyone Gets A Trophy: How to Manage Generation Y. (2009) Tulgan.

"If you find yourself thinking, 'Gees, young workers today expect to be rewarded for putting their pants on right-side out,' then you need to read this book. This is a book about Gen Yers written by a Gen Yer. Tulgan provides concrete, usable advice on how to manage what he calls 'the most high-maintenance' segment of the workforce today. And I love the title. It is time to embrace a new paradigm about how to manage performance of 20-somethings. Tulgan provides it." - Kris

To purchase this book on Amazon.com, click here.

Dealing with People You Can't Stand. (2009) Brinkman and Kirschner.

"This book will enlighten you on how we create 'difficult people' through our own reactions to them. Learn the four basic behavior styles and the behaviors we exhibit that push each style to become difficult. This is one of the most practical communication books I have read." - Kris

To purchase this book on Amazon.com click here.

Creative Problem Solving: An Introduction. (2006) Isaken, Treffinger, & Stead-Doval.

"I'm a fan of clearly-defined processes. This book lays out a very clear path to follow when trying to muddle through complex problem-solving. Following this process greatly increases the likelihood that you'll not only find a good solution, but a creative one as well." - Kris

To purchase this book at Amazon.com, click here

Rules of Thumb: A Guide for Writers. (1999) Silverman.

"This is a handy, spiral-bound, desktop guide for common writing errors. Use it to remind yourself of the rules for punctuation, spelling, sentence structure, concise writing, commonly misspelled words, and organizational structure. This book sits at fingertip's reach on my desk." - Kris

To purchase this book on Amazon.com, click here

Purple Cow: Transform Your Business By Being Remarkable. (2009) Godin.

"A client asked me to read this book in preparation for collaborating with his organization. If you want to be inspired to stand out in your industry, this is a quick read with concrete examples of the principles preached." - Kris

To purchase this book on Amazon.com, click here

Improving Performance: How to Manage the White Space in the Organization. (1995) Rummler & Brache.

"If your organization is considering structural/reporting redesign, this is a must read. This book will guide you through the process of aligning organizational communication changes with departmental and individual performance expectations. Don't draw a new chain of command without reading this book!" - Kris

To purchase this book on Amazon.com, click here

Evaluating Training Programs. (2006). Kirkpatrick & Kirkpatrick.

Telling Ain't Training. (2011). Stolovitch & Keeps.

Preparing Instructional Objectives. (1997). Mager.

How to Work With Just About Anyone: A 3-Step Solution for Getting Difficult People to Change. (1999). Gill.

I recommend this book because the author gives great examples of how to formulate our messages to get concrete results. Gill explains the importance of knowing the outcome you want before you speak. She also emphasizes the destructiveness of using adjectives to describe people. Instead, she recommends boiling down your problems to concrete behaviors that you see a person exhibit. Her advice is right on. This book mirrors many of the strategic and assertive communication tools that I share in my workshops.

Influence: The Psychology of Persuasion. (2006). Cialdini

Read this book if you are in sales. Don't spin your wheels choosing random approaches to conversations. Tactics informed by persuasion research have a higher likelihood of closing the deal. You'll enjoy the practical style of this book.

To purchase this book on Amazon.com, click here.

Getting Organized at Work. (2008) Zeigler.

To purchase on Amazom.com click here